REMOTE SUPPORT POLICY:
You consent to being held accountable for any modifications made to the desktop settings or system content by asking and accepting a remote session from a GeonBytes employee to remotely assist you with a technical-related issue. GeonBytes disclaims all responsibility and liability for any harm resulting from the linking to or viewing of desktop content, from the operation of the GeonBytes Quick Support program, or from poor system performance.
◼ Before starting a remote assistance session with a GeonBytes representative, GeonBytes advises that you close any active programs that are showing content like personal or secret information for your security and privacy.
◼ GeonBytes additionally advises that you stay seated at your computer for the duration of the remote session.
We value your information. You are responsible for making sure that you regularly backup your data. GeonBytes will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.
GeonBytes continuously undertakes to take the utmost care when in use of your computer. However, GeonBytes cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems requiring an on-site call.
GeonBytes uses Anydesk for remote support and further information on Anydesk security is available at their official website below: